The budget is voted without an inventory
The equipment has built up through successive purchases and a string of providers taking over from one another. How many workstations are genuinely in service, which licences are still being paid for, which subscription renews itself quietly? With no answer to hand, the budget is set by guesswork — and usually on the high side.
Everything lives in one person's head
Passwords, access to the platforms, the history of what was installed, supplier contacts: none of it is written down anywhere. One departure or one spell of sick leave, and on the first Tuesday of the school year the school can no longer get into its own system.
Nothing raises the alarm while it still works
A backup that fails silently, a server no longer supported by its vendor, a line that saturates the moment three classes connect: no signal ever reaches the leadership team. The breakdown then happens at the worst possible moment — exam week, the re-enrolment campaign, the day report cards go out.