In a private school, a late payment is rarely bad faith: it is a reminder that never went out, a promise jotted down in a notebook, a spreadsheet three people keep editing. The Collections screen brings everything back to one place — who owes what, since when, who has already been chased, who has committed to a date — and the reminder goes out from your school's own mailbox and phone number, never from Scoliom's.
The amounts come from the instalment plans held in the Scoliom payments desk: as soon as an instalment passes its due date without payment, the family appears here; as soon as the payment is taken, it drops off again. Nothing typed twice, no spreadsheet to keep up to date.
Total amount overdue, number of families concerned, promises still open. Then the list, sorted by how long each payment has been overdue: you know where to start the moment the screen opens.
A template matching the stage opens, editable before it goes out, then travels by email or WhatsApp from the school's own channels. It sets out an amount owed: nothing else is added to it.
The family names a date? It is recorded with its amount, beside the file — instead of staying in the memory of whoever happened to pick up the phone.
A time-stamped history of reminders, a minimum interval between two messages, filters by year group, class, stage or promise. As soon as the payment is taken, the family disappears from the list.
One reminder, then another — not ten.
Templates for each stage — 1st reminder, 2nd reminder, letter from the head — and a minimum interval between two reminders to the same family: before that interval has passed, the message is refused, even if someone asks for it. A school cannot treat as a debtor a parent it will meet at the school gate the next morning.
No third party ever speaks to your families.
The email goes out from the school's own mailbox and the WhatsApp message from its number — never from Scoliom's channels, and Scoliom appears in no conversation. And a channel the family has declined is not used: consent is checked at every send, channel by channel.
Who said what, and when.
Every reminder and every commitment is time-stamped and attached to the family's file. When a parent disputes it, when the board asks where the year stands, or when the person who was following the case has moved on, the history answers in their place.
Never. The email goes out from your school's mailbox and the WhatsApp message from its number: the family recognises the sender it is used to reading. Scoliom writes to no family, signs no message and appears in no conversation. The text remains a template your school leadership can reword before sending, and it sets out an amount owed: nothing else is added to it.
Through gradation and through timing. The templates grow firmer stage by stage, from a courteous reminder to a letter from the head, without ever dramatising or threatening. A minimum interval separates two reminders to the same family: before that interval has passed, the message is refused, even if someone asks for it. And a channel the family has declined is no longer used at all: consent is checked channel by channel, at every send.
It is recorded with its amount and its date, visible beside the family in the list, and the school leadership can show only the families that have committed to a date — or only those that have not. A date that has passed leaps out instead of getting lost in a forgotten conversation. As soon as the family pays, it drops off the list: the screen shows only what is left to deal with.
No. Instalment plans are created at enrolment in the Scoliom payments desk; as soon as an instalment passes its due date without payment, the family appears in the Collections screen with the delay and the amount owed, and drops off again once the payment is taken. No parallel spreadsheet, no double entry, and nothing counted per message sent: collections are part of the platform.
A remote demonstration is enough to see the Collections screen, the message preview before sending and the tracking of promises, on fictional data. With no commitment.
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