Our written commitments, before any meeting
School leaders, a board or a data protection officer should be able to read the commitments before meeting a salesperson. Here they are. Each one is carried into the contract; if they ever differ, the signed contract prevails. Updated on 20 October 2026: invoicing, working hours, the incident notice period, school-year dates, renewal and the erasure of backups are now spelled out.
Price
A fixed monthly fee per school, set by bands of 100 students: within a band, it does not change from one student to the next. Never charged per student, per connected family or per document issued. The amount, agreed in writing after the remote assessment, does not change during the school year. It is invoiced monthly, or quarterly or yearly if you prefer. Setup and any options are costed in the same quote.
Service
First response within 24 working hours with Scoliom Logiciel, 8 hours with Essentiel, 4 hours with Sérénité and 2 hours with Direction Numérique — with priority during exams and the start of the school year. Working hours are Monday to Friday, 8:30 am to 6 pm (Casablanca time), excluding public holidays in Morocco.
Your data
Hosting in the European Union (IONOS infrastructure), with all exchanges encrypted over TLS. Automatic backups every night, and on-demand backups by the school itself. Each school is isolated; sensitive actions are logged. No data is ever sold. If an incident affects your data, you are informed without undue delay, and no later than 72 hours after we become aware of it. A confidentiality and data processing undertaking is annexed to the contract. Details are on the data security page.
Term and exit
The contract runs for one school year, from 1 September to 31 August (the first one runs from signature to the following 31 August). At least 60 days before it ends, we write to you with the amount for the following year; you remain free not to renew, at no cost — an email is enough, no later than 30 days before the end. Unless you decline, the contract renews for the following school year at the announced amount. Your data can be exported at any time; when the contract ends, we return all of it within 15 days (Excel, CSV, SQL, PDF), then delete it from the platform within 30 days, with written confirmation. Backup copies are then erased as they rotate out, within 8 weeks at most.
What we do not promise
No commitment is made on a feature that does not exist: the list of our limits is published too.
Everything starts with the remote assessment: a 45-minute video call, a written review and a road map — with no commitment.
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