The same questions, a hundred times over
“What time does the nursery class finish?”, “Which documents do I need to enrol my daughter?”, “When are the results published?”. Hours of office time swallowed up by answers that are already written down, in black and white, in your own documents.
Families who write in the evening
Parents look at their phone after work, at weekends, during the holidays — when the school is closed. With no immediate reply, worry builds, and the call lands on Monday morning, on a team that is already stretched.
Answers that vary
Depending on who is at the desk, the answer is never quite the same. Families notice, pass different versions between themselves, and it is the leadership team that ends up having to settle the matter.