Request a school certificate online: family requests, followed from start to finish
Family requests have been live since 17 October 2026. They replace trips to the office for everyday documents.
What families can request
From the parent space: a school certificate, an enrolment certificate, a re-enrolment certificate, a leaving certificate, the correction of a detail, or an appointment. They choose the child, explain the request, then follow its status: sent, in progress, more detail requested, accepted or declined. They can attach a file to the request, then to each follow-up asked of them — three at most. They read the school's reply, answer if the school asks for more detail, or cancel.
What the school does
The office handles requests in a family requests tab: a queue, overdue requests flagged, a decision — I'll take it, ask for more detail, accept, or decline with a mandatory reason — and a written reply. The family is only alerted on their phone if the staff member chooses to, and only if they have turned notifications on.
What leadership sets
School leadership opens or closes the service, and sets the response time announced to families (three days by default).
The document itself
Accepting a certificate request does not issue it: the office then issues the document, numbered and verifiable by QR code.
Limits
A family can have at most five requests in progress, and three attachments per request, which the office opens from the request. For an appointment, the school offers the time slot in writing, in its reply. Family requests are included in every plan.
Everything starts with the remote assessment: a 45-minute video call, a written review and a road map — with no commitment.
Request an assessment